What we check, and what you control.
Every pro passes a Stripe ID and selfie check and a portfolio and license review before they can take bookings. Payments run through Stripe, and a person on our team reviews every dispute.
ID-checked pros
Every pro passes Stripe Identity (government ID and selfie match) and a manual portfolio and license review before they can take bookings. Their profile shows an ID verified badge.
Payments through Stripe
Stripe processes every payment. We never see your full card number, CVV or bank login. We keep only the last four digits and the card network.
Trusted contacts
Save trusted contacts in your profile. During a booking, tap Share this appointment to send a friend your pro's name and the appointment time. Get emergency help, on the same screen, calls 911 or logs an alert you can send to a contact.
Live appointment tracking
GPS only streams during an active booking, only when the pro is en route or in progress, and only with their when-in-use permission. It stops automatically when the appointment ends.
Disputes reviewed by a person
Tap Report an issue on any booking or order. Someone on our team reviews it within one business day and can refund you in full or in part.
Account deletion in the app
Profile → Delete account. We anonymize your profile, delete your personal details, addresses and saved cards, and remove your login.
Settings you control
Block a pro
Block from your chat with them or from their story. They stop showing up in your search, favorites and rebook prompts. You can unblock anytime.
Opt out of analytics
Profile → Privacy → Share usage analytics. When it's off, no analytics events leave your phone, and the app works the same.
Manage saved cards
Profile → Payment & methods. Remove a card and we detach it from your Stripe account too.
Notification preferences
Separate switches for booking updates, order updates, messages, offers and rebook nudges. To mute everything, use your phone's Settings.
Location only when you're using the app
We don't ask for Always location. The active-booking GPS stream uses when-in-use permission and stops when the appointment ends.
Export your data
Email privacy@groommates.app for an access request. We respond within 30 days, sooner if we can.
When something goes wrong, a person reads it
Step 1
Report it from the booking
Tap Report an issue on the booking or order. Add a short summary, the details and how serious it is.
Step 2
A person decides
Someone on our team reviews it within one business day. They can refund you in full or in part, or close the case with no action.
Step 3
You see the outcome
Profile → My disputes shows the status and the resolution note. Refunds reach the original card in 3–10 business days.
Common questions
What does the ID verified badge mean?
The pro passed Stripe Identity (government ID and selfie match) and our portfolio and license review.
What data do you sell?
None. We don't share your data with advertising networks either. The full privacy policy is at groommates.app/privacy.
Where does my location go?
Approximate location powers the map and provider search. Live GPS runs only during an active booking, only while the pro is en route or in progress, and only with when-in-use permission. It stops automatically.
Can I delete my account in the app?
Yes. Profile → Delete account. We won't make you call support or fill out a Google Form. If you have active bookings or orders in progress, the app asks you to finish or cancel them first.
What happens if Stripe goes down?
All payments go through Stripe. If Stripe is down, checkout fails and you aren't charged. Try again once it's back.
What about minors?
GroomMates accounts are for adults 18 and older (see our Terms), and we don't knowingly collect data from anyone under 16. A parent can book a service for a child, but the parent stays the account holder and is there for the appointment.
Privacy questions: privacy@groommates.app. General support: support@groommates.app. Read the full privacy policy or the terms of service.